If your order is placed Monday thru Thursday it will be shipped the same day or
the day after. If your order is placed on Friday it may be shipped the same day,
or it may be shipped on Monday. At checkout you will be given different shipping
options with approximate arrival dates depending on the type of shipping you
select. Once your order has been shipped you will receive an email confirmation.
For security reasons we do not currently ship to APO/FPO addresses.
1. How do I become a registered user and what are the advantages?
You can easily become a registered user by clicking here and filling
in the information. Once you are a registered user you will benefit by:
- Saved information for a quick and convenient checkout process.
- Receiving insider emails introducing new products, styles, and
2. Can you tell me when new products or special promotions are announced?
Sure! Register with us and sign up to receive email updates on new products, events and other special announcements.
3. How do I change or cancel an order?
To cancel an order you recently completed, simply email email@example.com. This will help streamline the return process and will enable us to process your request faster. If the item is returnable and you send it back to us unopened in the original packaging, Seeking Serenity will offer you a refund based on your original method of payment.
4. What are my payment options?
We currently accept Visa, Mastercard, American Express, and
5. Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
In addition, information collected (such as sobriety dates and/or any other recovery related information) is kept confidential.
7. What is the optimum way to care for Seeking Serenity garments?
All apparel should be washed in cold water with like colors and
optimally line-dried. When needed, dry on low. Do not bleach. Some
fading is expected over time.
8. Will my t-shirt or tank top shrink?
All apparel is pre-washed to deter shrinking if washing instructions
9. What is bamboo?
Bamboo is actually a grass. It is one of the most sustainable fabrics
currently available due to its quick growth and lack of pesticides
10. What are the benefits of bamboo apparel?
-A super soft feel
-Anti-bacterial and odor deterrent
-Thermal regulating - keeps you warm in winter and cool in summer
-Quick drying and light weight, which makes it perfect for yoga, running, or working out
-Sustainable, bamboo is a grass that re-grows within 6 months
-Grows naturally and requires no pesticides
11. Are Seeking Serenity t-shirts and tank tops white in color?
Seeking Serenity apparel is the whitest it can be without using toxic
harmful bleaching agents.
12. What is Seeking Serenity's return policy?
We will accept all apparel and jewelry returns or exchanges, given
that they are unused and in good condition. Just simply email us at
firstname.lastname@example.org. This will help streamline the process.
We will provide you the address for return/exchange. Pack and
seal your return/exchange in its original packaging when possible.
At all conventions Seeking Serenity will only be able to offer an
exchange during the conference with no returns. All sales are final.
13. Where does Seeking Serenity manufacture its products?
We currently work with small businesses all over the world. We
choose to support economically and environmentally sustainable
businesses that respect their employees, the community, and the
14. What is Seeking Serenity doing to reduce its environmental footprint?
Reduce, reuse and recycle. We walk and take public transportation
whenever possible, along with using energy efficient products.
We continually innovate with sustainable practices that reduce
waste in the design and production processes. Seeking Serenity
recycles and is continually trying to find new ways to reduce our
15. How do I check my order status?
Either login and you can check your order status in your account,
or go to any product page and click the button on the right bottom
corner that says Order Lookup.