If your order is placed Monday through Thursday it will be shipped the same day or may ship Monday. You will receive an email once your order has been shipped, with approximate arrival dates.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses from the website.
United States Postal Service Shipping Disclaimer
The United States Postal Service may be a less expensive method of shipping, but there may be problems with shipments (lost, damaged, etc.).The United States Priority Mail service does not guarantee delivery time or provide tracking.
If you choose the United States Postal Service as your method of shipping, we will not be able to refund, reimburse or resend packages that are lost or damaged. We suggest UPS shipping when at all possible.
1. Why should I become a registered user?
Becoming a registered user provides you with a quick and convenient checkout process since all of your information is already saved. With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
2. Can you tell me when new products or special promotions are announced?
Sure! Register with us and sign up to receive email updates on new products, events and other special announcements.
3. How do I change or cancel an order?
To cancel an order you recently completed, simply email firstname.lastname@example.org. This will help streamline the return process and will enable us to process your request faster. If the item is returnable and you send it back to us unopened in the original packaging, Seeking Serenity will offer you a refund based on your original method of payment.
4. What are my payment options?
We accept Visa, MasterCard, American Express, PayPal, and gift cards that have been purchased online.
5. Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
7. What is the optimum way to care for Seeking Serenity garments?
All t-shirts should be washed in cold water with like colors and optimally line-dried. When needed dry on low.
8. What is Seeking Serenity's return policy?
We will accept returns or exchanges on unworn garments within 14 days of purchase. Jewelry may also be can be exchanged for a different size or returned within 14 days of purchase. At all conventions Seeking Serenity will only be able to offer an exchange during the days of the conference with no returns. All sales during this time are final.
9. Where does Seeking Serenity manufacture its products?
We currently work with small businesses all over the world. We take great care in selecting partners to ensure that they share our commitment to quality and ethics.
10. What is Seeking Serenity doing to reduce its environmental footprint?
Reduce, reuse and recycle. We walk and take public transportation whenever possible, use energy efficient products.
We continually innovate with sustainable practices that reduce waste in the design and production processes. Seeking Serenity recycles and is continually trying to find new ways to reduce our environmental impact.
11. Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our return form and you must use our return form to properly process your return/exchange.
12. How should I ship my return or exchange?
Pack and seal your return/exchange in its original packaging when possible. To be properly processed, your return/exchange must include a completed return form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
13. How do I check my order status?
To check on your order status, please click Order Lookup on the side column.
14. Do you offer Gift Cards?
Seeking Serenity offers gift cards for purchase online here. Please note for international guests the billing and shipping address will need to be the same as with any other purchase on the site. If you have any questions regarding gift cards please email us.